Something's gone wrong with a staff member and you're not sure what to do next.
Practical HR advice for Australian employers who don't have an HR manager. Clear recommendations, proper process and documentation that holds up, from someone who's been doing this for seventeen years.
The call is free. I'll tell you honestly whether I can help.
Where to start
Three ways to work together
HR Health Check
A proper look at your contracts, policies, award coverage and processes, and a written report telling you what to fix and in what order.
Best for
Something feels off and you can't put your finger on it.
From $1,800
What's included
- Employment contracts reviewed
- Policies checked against your award
- The processes you actually use, assessed
- Written report: what to fix, in what order
Fixed fee · 10 business days
HR Foundations
Contracts, policies, onboarding and a plain-English award guide, built for your business.
Best for
You don't have contracts or policies worth relying on yet.
From $5,500
What's included
- Employment contracts
- Core policies
- Onboarding and probation process
- Plain-English award classification guide
- Implementation mapped out before we start
Most businesses: 3–6 weeks
Monthly Retainer
Someone to call. Advice when you need it, and a person who already knows your business.
Best for
HR questions keep coming up and you want one person to ask.
From $900/month
What's included
- Advice when you need it
- Documents reviewed
- An advisor who already knows your business
- Fixed monthly fee, quoted upfront
From $900/month
Live problem right now? Get in touch. Urgent matters are handled as fixed-scope engagements after a short paid triage session.
You're not an HR person, but HR keeps landing on your desk.
TendHR works with Australian businesses that have grown past the point where people issues sort themselves out, but aren't big enough for a full-time HR manager.
Usually that's an owner, a general manager or the ops or office manager who inherited HR along with everything else.
Trades, healthcare, professional services, retail, hospitality, community services: the industry matters less than the situation. If you've got a performance problem you've been avoiding, contracts you're not confident in or a nagging feeling that something isn't right, that's the work.
Know what to do. Do it right. Have it in writing.
Work out what's actually going on.
The first thing people tell me is usually the symptom. So I start by working out what you're really dealing with.
Get a clear recommendation.
I'll tell you what I'd do, why and what to watch for.
Leave with the paperwork that backs it up.
Letters, records, documents. So that if it's ever tested, by an employee, a lawyer or the Fair Work Commission, the process is reliable.
About Emily
I've worked in HR for seventeen years, across operational HR, consulting and senior People and Culture leadership in public and community sector organisations. Most of my career has been in award-covered, people-heavy organisations, which means employee relations, industrial relations, awards, enterprise agreements and the kind of employment matters that keep business owners awake.
I started TendHR because the businesses that most need good HR advice are usually the ones least able to justify a full-time HR manager, and the options available to them are either expensive law firms or generic template libraries.
I hold a Bachelor of Human Resources and a Graduate Certificate in HR. I'm a member of the Australian Human Resources Institute.
I work with a small number of clients at a time, alongside a senior HR role. That means I'm current, and it means I'm honest with you about capacity before we start.
I'm not a lawyer. Where something needs legal advice, I'll say so clearly and help you get to the right person.
“Emily and TendHR give me the confidence to handle the hard stuff properly. The advice is practical, the process is clear and I feel supported every step of the way.”
About the advice we provide
TendHR provides practical human resources and workplace advisory services. We are not a law firm and we do not provide legal advice.
Information on this website is general in nature and does not take into account your specific circumstances. It should not be relied on as a substitute for professional advice tailored to your situation.
Employment matters can involve legal, industrial relations, work health and safety, discrimination, privacy, migration, taxation and payroll considerations that require specialist advice. Where a matter falls outside the scope of HR advisory services, we will tell you and recommend you obtain appropriate professional advice.
Documents and templates prepared by TendHR are drafted as practical HR tools. We recommend they be reviewed by a qualified legal practitioner before use.
TendHR holds professional indemnity insurance.
Practical guides for employers
Do I need an HR consultant for a small business?
When a small business actually needs HR help, what it costs, and what to fix first.
HR health check for small business: what's included
What gets reviewed, what you get at the end, and what it costs.
How to performance manage an employee in Australia
What a fair process looks like step by step, and the mistakes that undo it.
Tell me what's going on
Fill in the enquiry form and I'll get back to you within one business day. If it's urgent, say so and I'll prioritise it.
If I'm not the right person for what you need, I'll tell you, and I'll point you somewhere useful.